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Author:Sarah Grzemski

Publications
Ritchy – Federated AI Support: Quality Assurance, Architecture, Operations
Ingo Hengstebeck, Bernd Decker, Sarah Grzemski and Sara Erdem
In:Proceedings of EUNIS 2026 Annual Congress
Implementation of an AI Support Chatbot Based on Microsoft Azure OpenAI with Special Consideration of Quality
Bernd Decker, Sarah Grzemski and Ingo Hengstebeck
In:Proceedings of EUNIS 2025 annual congress in Belfast

Keyphrases

AI Chatbot, Architecture, Chatbot, Federated AI Support, Generative AI, IT support, operation, quality assurance, Quality Management, RAG, Ritchy, Servicedesk2.

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